Frequently asked questions
How do I become a pet butler on Wooph?
Download the Wooph app from your iOS or Android device app store.
Register and login to the app
Click More from the bottom menu and select “Be a Pet Butler”.
Add one or more services you would like to provide.
Complete all the sections under Build Trust
Each completed section will have a checkmark next to it so you can easily track your progress. Once you complete all of the steps, select Submit. This will alert our team that your profile is ready to review.
Our team will review your registration and will email you within 5 business days if your profile/application is approved
Check your email for any recommendations or adjustments we may suggest then hit resubmit
What are the service fees?
Service fees for pet butlers or service providers are set at 18%. We are here to provide long-term support, educational opportunities, and help individuals grow their businesses. These fees help us do that, as well as fund Wooph's customer support, 24/7 trust and safety coverage, and important site maintenance and product improvements. They also help cover sitter benefits, such as payment processing costs and ongoing promotion on Wooph.
How long does it take Wooph to review my profile?
Our team will review your registration and will email you within 5 business days or less if your profile/application is approved.
What are the benefits of becoming a pet butler on Wooph?
Join a nationwide network of pet parents looking for exceptional care for their beloved dogs.
Flexible Scheduling and Rate Control
Set your own schedule and rates. Wooph connects you with local pet parents looking for compassionate sitters and walkers. As an independent contractor, you choose your own hours and pricing. Work from home and work as much or as little as you like.
24/7 Support
Wooph has your back. Every service booked through our platform comes with 24/7 support.
Business Building Resources
Launch and grow your own pet care business with Wooph's help. Wooph provides the tools you need to succeed, continually promotes your services to attract new clients, and helps you build lasting relationships with your clientele.
When your pet care business gains momentum, you can look forward to a consistent monthly income. Wooph provides secure and user-friendly electronic payment methods, allowing you to concentrate on the enjoyable aspect of the job, such as spending quality time with dogs!
How and when do I get paid for bookings?
To receive payments, you will need to select your Payment Method and provide your Bank Information under the Payout Options menu.
48 hours after you complete a booking, our payment processor DragonPay will automatically transfer the funds to your bank account.
Can I use my Wooph account to both book and provide pet sitting services?
Yes you can. You can manage all your bookings as an owner and a pet butler in one account with Wooph.
What if I need to cancel a booking?
How do I change an upcoming booking?
How do I book a pet sitting service with a pet owner?
When a pet owner sends you a request to book, it'll show in the Waiting Approval section of your Dashboard. Respond as quickly as you can--requests that are responded to quickly are more likely to book.
After selecting the pending request you’d like to book, review the details of the booking. Press the Contact button to initiate a Private Chat with the pet owner.
Before accepting the booking, we suggest having a Meet & Greet—this is a great opportunity to get to know the pet parent and dog and ask questions that weren't covered in the request.
If everything looks good, press the Accept button from the chat window.
The Pet owner still needs to Confirm the booking before you can start the Service.
How do I contact a client?
Press Inbox from the bottom menu
Look for the specific client from the Pending or Upcoming tabs on the top.
How do I know if a client has booked my services?
A service is officially booked once the pet owner successfully submitted payment. To confirm, go to your Butler Board and verify if booking status changed to Payment Received. At his point, as a Pet Butler, you can commence the service as previously agreed.
How do I send photos to a client during a booked stay?
Go to your Inbox and locate the client you want to send a photo to.
From the Chat window, press the camera icon and take the photo you want to send.
How do I remove requests from my inbox that I cannot accept?
Simply select Decline from the top menu.
How do I set my pet and booking preferences?
Navigate to the Services screen by pressing Services from the bottom menu.
Select the Service you want to set the preferences.
Change the settings as you see fit and press Submit to save changes.
How do I disable or enable my services?
Navigate to the Services screen by pressing Services from the bottom menu.
Select the Service you want to disable.
Disable the Service by tapping the toggle icon nest to Add a Service to disable or enable it.
How do I edit my sitter profile?
Press Profile from the bottom menu and then select Edit Profile under your name.
Can I accept bookings in other areas while I am traveling?
Using Wooph, you have the flexibility to establish a service area according to your current location when providing travel-related services e.e pet walking. This simplifies the process of maintaining your service offerings when you're in a different area while traveling.
Press Profile from the bottom menu and then select Edit Profile under your name.
Scroll down to the Location section and set your new service location by dragging the pin within the map.
Press Next and then Submit to save changes.
How do I manage my rates for additional services?
Navigate to the Services screen by pressing Services from the bottom menu.
Select the Service you want to include Additional Rates.
Press Next until you get to the “My Rates” screen. Select the “+ Add Additional Rates” menu.
Set your price for any Additional Rates you want to offer then close the additional rates window when done.
Press Next and then Submit to save changes.
How do I change my rates?
Navigate to the Services screen by pressing Services from the bottom menu.
Select the Service you want to change.
Press Next until you get to the “My Rates” screen.
Set your price.
Press Next and then Submit to save changes.
How do I change the email address associated with my account?
Press Profile from the bottom menu and then select Edit Profile under your name.
Scroll down to the Contact Settings section.
Press Next and then Save.
How do I manage my email notifications?
Press Profile from the bottom menu then select Settings.
How do I review my payments from Wooph bookings?
Go to your Butler Dashboard and select Transactions.
From here you can view your past transactions up to 3 months back.
How does the sitter profile review process work?
Every sitter profile is reviewed manually by the Wooph team. We check each profile to make sure it meets our high standards. If we decide the pet sitter is a good fit and all documents required are in order, we will approve their application.
Can Wooph deactivate my account?
At Wooph, safety is our utmost priority. In order to uphold a secure environment, if we identify that you are involved in unsafe, fraudulent, or any other inappropriate activities that contravene Wooph's Terms of Service, we may need to deactivate your account.
Why should I pay and communicate through Wooph?
Paying and communicating through the Wooph platform is not only required by our Terms of Service, it's also the safest way to protect yourself and your clients.
The payment gateway we partner with uses robust encryption protocols to safeguard your bank information and personal information. Conducting transactions through Wooph is also more convenient and ensures that your personal data is secure. If you transact or communicate outside of our system, you may be exposed to fraud.
When you communicate with your clients within your Wooph account, you benefit from built-in security features that give you peace of mind. You can also book services, finalize stay details, schedule Meet & Greets, receive secure payments, and share photos all within your Wooph account.
While it's rare, there are cases where people try to exploit our system to take advantage of dog owners or sitters. If you ever receive a suspicious message or someone suggests conducting payments or communication outside of Wooph, please report the conversation to us immediately.
What do I do if I am concerned about the well-being of a pet in my care?
We advise promptly reaching out to the dog's owner. Keep in mind that the client possesses the most knowledge about their dog's behavior, so contacting them is a sensible initial step if you have any uncertainties.
Prior to confirming a booking, it's a good practice to communicate with the pet owner to create notes that include their emergency contact and/or veterinary contact information. This proactive approach contributes to a secure and worry-free stay.
What should I do if a client wants to pay me directly instead of through Wooph?
While it's rare, there are cases where people try to exploit our system to take advantage of dog owners or sitters. If you ever receive a suspicious message or someone suggests conducting payments or communication outside of Wooph, please report the conversation to us immediately.
What should I do if a pet owner does not collect their pet after 24 hours of the service end time?
Pet owners are required to collect their pets at the scheduled time and place. In the event of a failure to do so, the Pet Service Provider has the authority to place the pet in an adoption center or shelter. Any issues arising thereafter are the sole responsibility of the pet owner, and not the Pet service provider or Wooph's. As a precaution, we suggest retaining the pet for at least 24 hours in case of owner emergency delays. For unreasonable pickup delays, you can request additional payment from the pet owner through Wooph.